Frequently Asked Questions
Everything you need to know about shopping with PokeNinJapan
Are your products authentic Japanese imports?
Yes, all items are sourced directly from authorized distributors in Japan. We guarantee 100% authenticity for every trading card, figure, and collectible in our catalog.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Expedited options via DHL or FedEx are available at checkout and usually arrive within 3-5 business days.
How do you ensure my items aren't damaged during transit?
We take collector-grade packaging seriously. Every order is secured with bubble wrap and shipped in reinforced cardboard boxes to ensure your items arrive in pristine condition.
What is your return policy for trading card games?
To maintain the integrity of our inventory, we do not accept returns on sealed TCG products (booster boxes, packs, or decks) once the factory seal has been broken.
Will I have to pay customs or import duties?
Customs fees and import taxes are determined by your local government and are the responsibility of the buyer. Please check your country's regulations regarding imports from Japan.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.